Ledger Software – Privacy Policy (PDPA/GDPR-Aligned)
Effective Date: 09 September 2025
1. Overview
This Privacy Policy outlines how Ledger Software Pte. Ltd. ("Ledger") collects, uses, and protects your personal and business data in accordance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the EU.
2. Data We Collect
- Account data: Name, email address, business name, region.
- Usage data: Logins, device info, IP address, feature usage.
- Operational data: Product SKUs, orders, inventory, transactions.
- Cookies: Analytics, preference retention, session integrity.
3. Legal Basis for Processing (GDPR)
We process your data under one or more of the following lawful bases:
- Contractual necessity (e.g., delivering services);
- Legitimate interest (e.g., improving system reliability);
- User consent (e.g., marketing opt-ins);
- Legal obligation.
4. How We Use Your Data
- To deliver and maintain the Services;
- To provide support and operational communication;
- To improve service features and analytics;
- To develop internal AI systems and product insights;
- To conduct anonymized benchmarking and diagnostics.
5. Data Sharing
- We do not sell your data.
- We may share anonymized or aggregated data with trusted third-party processors for analytics, hosting, or fraud prevention.
- All processors are bound by data protection and confidentiality agreements.
6. International Transfers
Data may be processed in countries outside your jurisdiction (e.g., EU, Singapore, AWS/Google Cloud). All transfers comply with GDPR Standard Contractual Clauses and PDPA cross-border rules.
7. Data Retention
We retain operational data for as long as your account is active. Backups and anonymized metadata may persist for performance analysis or legal compliance.
8. Your Rights
Under GDPR and PDPA, you may:
- Request access to your data;
- Request correction or deletion;
- Withdraw consent (where applicable);
- Object to processing for marketing or profiling;
- File a complaint with your local Data Protection Authority.
9. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes agreement to the revised policy.
By using Ledger Software, you agree to both our Terms of Service and this Privacy Policy.